How does booking work?

  1. Check your date is available on our Homepage calendar
  2. Complete a booking form, located on the 'Book Now' page
  3. Receive an email from us confirming that your booking has been successful
  4. Keep in regular contact in the run-up to your event and clarify specific requirements
  5. Pay a 10% deposit, no later than 3 months prior to the event
  6. Sign a contract to secure the agreement and protect both parties
  7. Tell us when to arrive on the big day and let us entertain you and your guests!

Are you available on my event date?

There is a calendar on our Home page that details all of our currently booked performances. If your date isn't on the list, then we should be available! If you're still unsure, please feel free to get in contact with us by phone or email.

Can I see you live before I book?

Seeing us perform at a public venue can sometimes be tricky to organise, as the majority of our bookings tend to be for private events. However, we will always advertise any upcoming public performances on our Facebook page and our website calendar.

Do you provide a DJ service?

Yes. We always provide a complimentary DJ service with each booking. However, you are welcome to hire your own DJ separately if preferred.

Do you charge extra for long-distance travel?

Stereo Jack are typically hired between the CB9 and the CO10 postcodes, including surrounding villages. An additional fee will only be charged if the band are asked to travel in excess of 20 miles from their base location of Haverhill, Suffolk. In this case, fuel will be charged at the rate of 43 pence per mile for two vehicles.

Can I choose what you play?

We are happy for you to give us an indication of the songs you may or may not like to hear from our repertoire. However, for most performances we adjust what we play on the fly, to suit what your guests are enjoying most. Our typical set list contains an optimal balance of genres and crowd-pleasing numbers to maintain a great party atmosphere.

What are your power requirements?

We need at least two standard household three-pin, 13 amp sockets. We recommend that the two sockets are supplied from different ring mains so that the power is spread evenly.  For marquees and outdoor events, our total power loading will not exceed 6kva and will most likely be less.

My venue have asked for a PAT certificate. What is this and do you have one?

A PAT certificate is proof of electrical safety. We always carry an up-to-date version and can email you a copy of this if required.

Do you have Public Liability Insurance?

Yes. We are covered by the Musician's Union, which insures us and our equipment up to the value of £10 million.

How long do you take to set up?

We normally need around 2 hours to set up, including a sound check. To ensure that we adhere to your schedule for the event, we usually arrive early to allow extra time for loading equipment into the venue.

Do I need to provide the band with refreshments?

For most performances, we will be required to set up at around 5pm, sometimes earlier. If we are travelling long distance, this may mean that we have to leave quite early in the day. Where a venue is isolated, or we are expected not to leave the premises leading up to our performance, we ask that we are provided with soft drinks and hot or cold food in the interim.

What if a band member can't make it?

Even if one of the original band members is unavailable for a particular booking, the show must go on! We have a number of capable deputy musicians available to cover each and every member of the band, so the quality of performance will never be compromised.

What if I need to cancel?

We understand that plans can change and unforeseen circumstances can occur. If you need to postpone your event, please get in touch at the earliest opportunity so we can try our best to rearrange the performance. If you need to make a cancellation at late notice, please note that deposits are non-refundable.